FAQs & Rental Policies
A: We know events! We take pride in our equipment and will have them ready for your immediate use. At Enchanted Occasions Event Rentals we are dedicated to serving you and making sure that you have everything you need for the perfect event.
A: We are open 10:00am-5:00pm, Monday through Friday and Saturdays by appointment. From Thanksgiving through Valentines Day, our showroom is open 10am-4pm. Walk-ins are welcome but we encourage you to schedule an appointment, please call us at (575)523-RENT (7368).
A: The sooner the better to ensure equipment availability. We accept reservations up to one year prior to the date of the event.
A: Rental Protection covers accidental damage from normal use. The Rental Protection is a non-refundable 12% charge added to all rental contracts. Damaged and broken items, including glassware, must be returned for the Rental Protection to apply. Rental Protection does not cover loss or negligence.
A: If you wish to decline the Rental Protection a certificate of insurance naming Enchanted Occasions Event Rentals LLC as an additionally insured under the policy must be on file with Enchanted Occasions prior to the final payment being made on an order or prior to the delivery/pick-up date. The replacement cost of damaged or lost items will be billed to the customer, it is up to them whether they make a claim against their insurance policy.
A: Prices on quote include delivery and pickup if you selected this option and provided an accurate address. If you need delivery/pick-up beyond our hours of operation there may be an extra charge. We give a 3-4-hour time window for when the items will be arriving the day prior to your event. Any special delivery and pickup accomadtions needs to be stated at the time the reservation is made and an extra fee will apply.
A: We do offer set up and breakdown services for an additional fee. On large items such as Tents, Bounce Houses, Heating/Cooling Units and Dance Floors the set-up price is included. If you would like us to set up or breakdown chairs and tables, or would like us to place linens, china or other decor there is a set up fee per item. Please call or email for a quote.
A: Absolutly, but there is a fee, please call our office for a current quote.
A: Unless otherwise noted all rentals are for a 1-day rental. Generally, we treat Saturday-Monday as a one day rental. If you are renting for a Saturday event we will generally deliver the items on Friday or Saturday and pick-up on Monday.
A: You may request a certain day or AM or PM for delivery times when you reserve the order and we will do everything we can do accommodate. We may deliver a day or two early and pickup the next day. We will call you the night before your event to confirm with an arrival window. We give a 3-4 hour time window for arrival on Deliveries and Pick-ups. If you would like a shorter time window or exact time we may be able to accommodate that for an additional fee. Any special delivery and pickup accomadtions may incur an additional charge and needs to be stated at the time the reservation is made. Our normal hours of delivery and pickup is 8:00am-6:00pm, if your event requires different time windows an "After Hours" Fee of $100 will be charged and passed on to our delivery team as a tip/bonus.
A: Additions are welcome and based on availability. It is common for guests counts to change as the event approaches, and we will happily accommodate those changes. Finals changes must be made three weeks prior to delivery. Changes may not be made if the item was specially ordered. If preparation has already begun there may be an additional charge. Speciality Rentals are non-cancelable and not refundable.
A: Ages 12 and under can enjoy Bounce Houses.
A: Yes the must be plugged in the entire time during use. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. We require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up a Bounce House at a park, you must rent a generator. We rent generators at a reasonable price. Also, we recommend you call your local Parks office to reserve a space.
A: We accept Visa, MasterCard, Discover and American Express. Company checks may be accepted with prior approval.
A: If the event is canceled prior to three weeks before the event we may be able to issue a rain check that is good for up to one year. No refunds or rain checks are given for the amount of Special Rentals which includes custom cenerpeices, special ordered linens, tents or dance floors. Customer is responsible for the full amount of any Special Rentals regardless of cancelation date. Items may not be reduced or canceled if the event is within the next three weeks.
A: Yes, to reserve, all orders require a 50% Credit Card deposit. This will be applied to your order as a payment.
A: Deposits are not refundable for Special Rentals that include Tents, Dance Floors, Linens, custom or speciality ordered items. Deposits for other items are fully refundable if you cancel your order three weeks or sooner from your delivery date. Processing fees do apply.
A: Yes. If you choose to pickup it is your responsibility to bring and use tie-downs to secure items. Please keep in mind the size of your vehicle when placing your order, most cannot fit round tables greater than 48" for instance. We do not allow customer to haul equipment on open trailers or on top of their vehicle for safety reasons. Certain items require our professional delivery and set up like Bounce Houses, Dance Floors and Tents.
A: The state of New Mexico categorizes rentals as a service, therefore we do need to charge sales tax on rentals. Sales tax is removed for tangibles only, such as retail paper goods.