FAQs & Rental Policies

A: We know events! We take pride in our equipment and will have them ready for your immediate use. At Enchanted Occasions Event Rentals we are dedicated to serving you and making sure that you have everything you need for the perfect event.
A: Prices on quote include delivery and pickup if you selected this option and provided an accurate address. If you need delivery/pick-up beyond our hours of operation there may be an extra charge. We give a 3-4-hour time window for when the items will be arriving the day prior to your event. Any special delivery and pickup accomadtions needs to be stated at the time the reservation is made and an extra fee will apply.
A: Additions are welcome and based on availability. It is common for guests counts to change as the event approaches, and we will happily accommodate those changes. Finals changes must be made three weeks prior to delivery. Changes may not be made if the item was specially ordered. If preparation has already begun there may be an additional charge. Speciality Rentals are non-cancelable and not refun.
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can not set up on any type of rocks or goat-heads as the constant rubbing will wear through the vinyl jumps.
Still have a question? Please give us a call at 575-523-RENT(7368) or email us at deanna@enchantedoccasionsrental.com