FAQs & Rental Policies

A: We know events! We take pride in our equipment and will have them ready for your immediate use. At Enchanted Occasions Event Rentals we are dedicated to serving you and making sure that you have everything you need for the perfect event.
A: You may request a certain day or AM or PM for delivery times when you reserve the order and we will do everything we can do accommodate. We may deliver a day or two early and pickup the next day. We will call you the night before your event to confirm with an arrival window. We give a 2-4 hour time window for arrival on Deliveries and Pick-ups. If you would like a shorter time window or exact time we may be able to accommodate that for an additional fee. Any special delivery and pickup accomadtions may incur ad additional charge and needs to be stated at the time the reservation is made. Our normal hours of delivery and pickup is 8:00am-6:00pm, if your event requires different time windows an "After Hours" Fee of $100 will be charged and passed on to our delivery team as a tip/bonus.
A: Additions are welcome and based on availability. It is common for guests counts to change as the event approaches, and we will happily accommodate those changes. Finals changes must be made three weeks prior to delivery. Changes may not be made if the item was specially ordered. If preparation has already begun there may be an additional charge. Speciality Rentals are non-cancelable and not refun.
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can not set up on any type of rocks or goat-heads as the constant rubbing will wear through the vinyl jumps.
Still have a question? Please give us a call at 575-523-RENT(7368) or email us at deanna@enchantedoccasionsrental.com