FAQs & Rental Policy

Q: Why should I choose your company to rent from?

A: We take pride in our equipment and will have them ready for your immediate use. At Enchanted Occasions Event Rentals we are dedicated to serving you and making sure that you have everything you need for the perfect event.

Q: What are your showroom hours?

A: We are open 10:00am-5:00pm, Monday through Friday and Saturdays by appointment. Walk-ins are welcome but we encourage you to schedule an appointment, please call us at (575)523-RENT (7368)

Q: When should I make my reservation?

A: The sooner the better to ensure equipment availability. We accept reservations up to one year prior to the date of the event.

Q: What is a Damage Waiver and what does it cover?

A: A damage waiver covers accidental damage from normal use. The damage waiver is a non-refundable 12% charge added to all rental contracts. Damaged and broken items, including glassware, must be returned for the Waiver to apply. Damage Waiver does not cover loss or negligence.

Q: What if I decline the damage waiver?

A: If you wish to decline the damage waiver a certificate of insurance naming Enchanted Occasions Event Rentals LLC as an additionally insured under the policy must be on file with Enchanted Occasions prior to the final payment being made on an order or prior to the delivery/pick-up date. The replacement cost of damaged or lost items will be billed to the customer, it is up to them whether they make a claim against their insurance policy.

Q: Does the price include delivery?

A: Prices on our site do not include delivery and pick-up, please call us with your delivery address for a quote. If you need delivery/pick-up beyond our hours of operation there may be an extra charge. We give a 2-4-hour time window for when the items will be arriving the day prior to your event. Any special delivery and pickup accomadtions needs to be stated at the time the reservation is made and an extra fee will apply.

Q: Does the price also include set-up?

A: We do offer set up and breakdown services for an additional fee. On large items such as Tents, Bounce Houses, Heating/Cooling Units and Dance Floors the set-up price is included. If you would like us to set up or breakdown chairs and tables, or would like us to place linens, china or other decor there is a set up fee per item. Please call or email for a quote.

Q: Do you deliver to other cities?

A: Absolutly, but there is a fee, please call our office for a current quote.

Q: How long is the rental term?

A: Unless otherwise noted all rentals are for a 1-day rental. Generally, we treat Saturday-Monday as a one day rental. If you are renting for a Saturday event we will generally deliver the items on Friday or Saturday and pick-up on Monday.

Q: What time will my rentals arrive?

A: You may request a certain day or AM or PM for delivery times when you reserve the order and we will do everything we can do accommodate. We may deliver a day or two early and pickup the next day. We will call you the night before your event to confirm with an arrival window. We give a 2-4 hour time window for arrival on Deliveries and Pick-ups. If you would like a shorter time window or exact time we may be able to accommodate that for an additional fee. Any special delivery and pickup accomadtions needs to be stated at the time the reservation is made.

Q: Can I change my order without being penalized?

A: It is common for guests counts to change as the event approaches, and we will happily accommodate those changes. Finals changes must be made three weeks prior to delivery. Changes may not be made if the item was specially ordered. If preparation has already begun there may be an additional charge. Speciality Rentals are non-cancelable and not refun. 

Q: What ages can use Bounce Houses?

A: Ages 12 and under can enjoy Bounce Houses.

Q: We´ve rented some really dirty Bounce Houses, Tents and Furniture from other companies in the past. Are they always that dirty?

A: No. The rentals will be clean when you get them. Enchanted Occasions Event Rentals cleans and disinfects all items after every rental.

Q: On the Bounce Houses, do we have to keep it plugged in the entire time?

A: Yes the must be plugged in the entire time during use. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about Bounce Houses at parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up a Bounce House at a park, you must rent a generator. We rent generators at a reasonable price. Also, we recommend you call your local Parks office to reserve a space.

Q: What payments do you take?

A: We accept Visa, Mastercard or Discover. Checks are acceptable if approved with a copy of a driver's license kept on file.

Q: What if we need to cancel?

A: If the event is canceled 10 days before the event we may be able to issue a rain check that is good for up to one year. No refunds or rain checks are given for the amount of Special Rentals which includes custom cenerpeices, special ordered linens, tents or dance floors. Customer is responsible for the full amount of any Special Rentals regardless of cancelation date.

Q: Do you require a deposit?

A: Yes all orders require a 50% Credit Card deposit, this will be applied to your order as a payment.

Q: Are deposits refundable?

A: Deposits are not refundable for Special Rentals that include Tents, Dance Floors, custom or speciality ordered items. Deposits for other items are fully refundable if you cancel your order three weeks or sooner from your delivery date. Processing fees do apply. If you cancel between three weeks and ten days prior to your rental delivery date you will be given a raincheck that is good for 1 year for all regular rental items.

Q: Do you offer Customer pick-up?

A: Yes. If you choose to pickup it is your responsibility to bring and use tie-downs to secure items. Please keep in mind the size of your vehicle when placing your order, most cannot fit round tables greater than 48" for instance. We do not allow customer to haul equipment on open trailers or on top of their vehicle for safety reasons. Certain items require our professional delivery and set up like Dance Floors and Tents.

Q: What surfaces do you set up Bounce Houses on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can not set up on any type of rocks or goat-heads as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the rental if it is damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on any itemif you have purchased the Damage Waiver.  For instance: seams may develop tears in high traffic areas over a period of time in Bounce Houses.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules, theft or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the rental item.

Q: What if there is a problem during my event?

A: We have an after-hours phone number listed on our voicemail, it is 575-520-3445. Please note we do not charge for service calls if Enchanted Occasion's Equipment caused the problem.

Still have a question? Please give us a call at 575-523-RENT(7368) or email us at deanna@enchantedoccasionsrental.com




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